FAQ

  1. How long are shipping times?

Your products will ship within 1-5 days of your order, and then take 10-30 days to reach your doorstep. Each product at Klutch Fitness has an estimated delivery time that you can find in the tracking information when it's sent.

  1. What's your return policy?

Our return policy lasts 15 days from when you receive your product. If 15 days have gone by since you received the item, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

  1. Can I cancel my order?

Cancelations are possible if you request a cancelation before the product is processed and shipped out which usually takes between 1-3 days. 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, then simply notify us, and we can come to a resolution.